Job Description
- Terms of Employment Full-time, Temporary
- Position Location Edmonton
About ICE
Independent Counselling Enterprises (ICE) supports adults with disabilities to live meaningful, inclusive lives. Behind the scenes, our Personnel and Scheduling team plays a critical role in ensuring the right people are in the right place at the right time — supporting both our staff and the individuals we serve.
At ICE, we value strong leadership, sound decision-making, and a people-first approach. This role is ideal for someone who thrives in a fast-paced environment and brings both operational strength and a solid understanding of human resources practices.
Role Summary
As the Manager of Personnel & Scheduling, you will provide leadership and oversight to recruitment, staffing, scheduling, and personnel processes within the Edmonton region. You will play a key role in ensuring staffing stability, supporting employee performance, and maintaining compliance with employment standards and organizational policies.
This position is well suited to a leader who enjoys balancing people management, operational coordination, and HR best practices. Candidates with a background in Human Resources — particularly in larger or multi-site organizations — will find this role especially rewarding.
This role offers the opportunity to apply HR knowledge in a hands-on, operational environment where your decisions directly impact workforce stability and service quality.
What We Offer
- A leadership role with meaningful impact across the organization
- A dynamic, fast-paced work environment
- Opportunities to influence hiring practices, workforce planning, and staff development
- Collaborative leadership team and organizational support
- Steady weekday schedule (no evenings or weekends)
- Competitive compensation
- Non-registered group RSP matching program available to qualifying employees after one year of employment, with contributions adjusted according to length of service
- Comprehensive benefits package for qualifying employees after one year of employment
- Meaningful work — supporting both employees and the individuals they serve
Key Responsibilities
- Lead recruitment, hiring, supervision, and evaluation of Personnel and ECAT Coordinators
- Oversee staffing processes, including recruitment, selection, onboarding, and staff development
- Ensure all casual field employees are appropriately supervised and evaluated
- Manage employee lifecycle processes including hiring, performance management, and terminations in accordance with agency policies and Employment Standards
- Support employee orientation and training initiatives as required
- Ensure staffing levels meet operational needs in collaboration with management teams
- Oversee scheduling to ensure consistent and effective client service delivery
- Monitor scheduling practices to ensure alignment with program budgets
- Conduct internal investigations as required (e.g., incidents, near misses, allegations of abuse)
- Maintain and update personnel-related operational manuals and procedures
- Support risk management practices, including identifying, mitigating, and monitoring operational risks
- Ensure accurate documentation and adherence to timelines in line with agency policies
- Utilize internal systems to track employee, client, and service delivery information
- Collaborate across departments to address personnel and staffing-related issues
- Other duties as required
Qualifications
- Post-secondary education in Human Resources, Community Rehabilitation, or a related field required
- Experience in Human Resources and/or Community Rehabilitation
- Strong preference for candidates with HR experience in a complex or multi-site organization
- Supervisory or leadership experience
- Knowledge of Employment Standards and applicable government regulations
- Strong organizational and problem-solving skills
- Ability to manage competing priorities in a fast-paced environment
- Strong interpersonal and communication skills
- Ability to handle complex and sensitive situations with professionalism
- Valid Class 5 driver’s license and access to a reliable vehicle
- Clear Criminal Record Check and ability to be bondable
Apply Today
Please submit your resume and cover letter quoting “Manager of Personnel & Scheduling” to: Wayne Visser - wvisser@icenterprises.com
We thank all applicants for their interest. Only those selected for interviews will be contacted.
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