Who we are

Incorporated over thirty years ago, ICE operates provincially in Alberta and employs staff members in residential and outreach capacities, operating residential homes throughout the province, and serving a broad range of individuals. ICE is well equipped to deliver individualized service to a wide range of people, including to those who have complex needs and who originate from a wide variety of backgrounds. ICE is a recognized leader in service delivery methods to assist individuals to achieve positive outcomes.  

ICE holds accreditation through the Alberta Council of Disability Services – Creating Excellence Together (CET), including the Complex Service Needs Designation.  ICE also achieved the Certificate of Recognition (COR) through external evaluation of ICE’s robust health and safety program.  ICE is a recognized sector leader in quality of service for individuals and in health and safety of employees.

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Senior Leadership

At ICE, our management team brings decades of expertise and dedication to the disability sector, with more than half of our senior leadership having served with ICE for over 20 years. This wealth of experience enables us to provide exceptional service while staying true to our core values of integrity, caring, and empowerment.

Our commitment to excellence in service is reflected in the quality of our team, which we ensure through rigorous recruitment, thoughtful hiring practices, and continuous professional development. As a large and resource-rich agency, we have the capacity to attract, nurture, and retain top talent, building a team that is not only skilled but also aligned with our mission of delivering compassionate, empowering support to individuals with disabilities.

We are proud to be a leader in the field, continuously striving to improve and innovate, ensuring that our clients and their families receive the highest level of care and attention.