Job Description

Terms of Employment Full-time
Position Location Edmonton

About ICE

Independent Counselling Enterprises (ICE) supports adults with disabilities to live meaningful, inclusive lives. Our ECAT team is the after-hours link between staff, clients, and leadership, keeping programs running smoothly when the office is closed.

Role Summary

As an ECAT staff member, you’ll respond to staff calls, provide guidance, and help resolve urgent issues. You’ll assist with scheduling, document key information, and ensure programs stay safe and consistent. Strong communication, organization, and quick problem-solving are essential.

What We Offer

Paid training and ongoing professional development
Flexible evening, night, and weekend schedules
Opportunities to grow into office or leadership roles
Supportive and inclusive workplace culture
Meaningful work — every shift you make a difference

Key Responsibilities

Answer and respond to after-hours staff calls
Provide guidance and problem-solving support
Record calls and actions accurately
Help coordinate shifts and staffing coverage
Support staff handling urgent or unexpected situations
Always maintain professionalism and confidentiality

Qualifications

Strong communication and organization skills
Comfortable with documentation and basic computer systems
Reliable, professional, and attentive to detail
Experience in human services, scheduling, or customer support is a plus
Clear Vulnerable Sector Police Check (within 6 months)
Basic First Aid with CPR Level A (or willingness to obtain)
Two work-related references

Apply Today

Send your resume and cover letter to Sandhya Nair- snair@icenterprises.com with “ECAT Application” in the subject line.

Only applicants selected for interviews will be contacted. At ICE, you’re joining a team that makes a real difference every day. We welcome applicants from all backgrounds and experiences.

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