Intake Procedure and Eligibility
Independent Counselling Enterprises offers 24-hour intake by phone.
Referrals are accepted from Capital Health Authority, Persons with
Developmental Disabilities, other social service agencies, families and
many other sources.
If the referral is for short-term or crisis services, or if the referral is
for long-term service that must be started immediately, the procedure
- Independent Counselling Enterprises offers 24-hour intake by
phone. Intake referrals are accepted from Alberta Health Services-Capital
Health, Persons with Developmental Disabilities, Family Supports for
Children with Disabilities other social service agencies, families and
many other sources. I.C.E. serves a wide variety of individuals in the
human services field.
For any referral for service that must be started immediately
the procedure is:
- all pertinent information i.e. support requirements,
funding sources, individual contacts etc. are obtained.
- the client is matched with an appropriate
employee/support home operator;
- the employee is on-site to deliver service within a
reasonable period of time.
If the referral is for long-term or ongoing service, the
- detailed information is obtained by phone and documented
- the Intake Questionnaire is completed to facilitate the
service process. This questionnaire assists I.C.E. to determine if
the agency is able to provide appropriate service within the agency
- the personal profile is an intake/service tool that will
cover information that is needed for I.C.E. to be able to serve the
client and assist him or her to reach their personal goals.
Information gathered for the personal profile will include but is not
limited to: the client’s medical situation (and most recent
appointments), independence, communication, daily living, personal
hygiene, personal safety, home maintenance skills, any behavioural or
mobility challenges, and personal interests/goals. After three months
of service delivery the personal profile will be reviewed with the
client and their family and updated if necessary to incorporate any
changes for the individual while in service. Ongoing review of the
personal profile will be completed at the yearly case
conference/annual-planning meeting with the involvement of the client
and his or her support network.
- For Alberta Health Services-Capital Health, client intake
documentation is provided by A.H.S. to I.C.E. including a Client
Summary Record (CSR).
- a supervisor may visit the client in their existing
- the client and support network are involved in permanent
support worker/support home operator assignment;
- time lines for the commencement of service delivery will
vary, is dependent on the type of supports being provided and written
approval of funding is required prior to service
- the client/family/support network will receive an
information package and a client handbook describing the services
that I.C.E. provides. The information package will provide an
orientation for the individual regarding their rights and
responsibilities within the agency. The information package will
include information such as; the I.C.E. appeal process, telephone
numbers to the Children’s Advocate and to PDD, Abuse Prevention
and Response Protocol and Protection for Persons in Care
- the client/family/support network will have the
opportunity to visit the program before service commences for an
orientation. If the program is new, the client and support network
will be given the opportunity to be involved in the start up of the
- the client/family/support network will be given pertinent
information regarding the program offered to determine if it will
suit the client’s needs and reason for the service request. If
not suitable other possible options will be given.
- if the client would like residential services they are
then involved in the peer-match process. Clients are directly
involved in their accommodation and roommate choices. Clients have
the option to visit possible homes and peers to determine which
program will best meet their needs. Once a client has made a decision
on a home and peers, with assistance from his or her support network,
then the client is welcome to visit that program as much as possible
to orientate themselves before program implementation. This will be
done with assistance from I.C.E. and the client’s support
- The client/family/support network will review the purpose
of the request for services and the reasons for admission to the
program. This may be done at intake or during the goal-setting
meeting when the client/family/support network meet the coordinator
assigned to the client.
- The intake procedure is graphically presented on the
- Clients are rarely refused service. This may happen if the
client is not eligible for funding through a Community Board such as
Alberta Health Services-Capital Health, Persons with Developmental
Disabilities or Family Supports to Children with Disabilities and cannot
afford to pay themselves; if the client’s behaviour(s) and or
environment are detrimental to the safety of the I.C.E.
employee/contractor; if the client is participating in illegal
activities; or if service authorization from the funding source cannot be
For individuals with special health needs I.C.E. will consider
the following factors upon intake:
- the ability of I.C.E. to make a reasonable accommodation
for the person considering service.
- if the client has an infectious disease, the possible
risk of transmission of the disease.
- the ability of the person possibly receiving service to
exercise precautions against transmission of the
- the ability of other persons served to protect themselves
- the risk of the infected person becoming infected with
- Services will only begin after I.C.E. has received
written confirmation of funding approval from the identified funding
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