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Quality Assurance and Risk Management
To ensure that we are providing the highest quality of service possible to the individuals that we serve, ICE has a Quality
Assurance Manager to ensure that these standards of care are being met.
ICE has in place several audits that are performed regularly to assist in ensuring the highest quality and consistency of
service throughout the various programs and regions.
A complete Environmental Quality Audit is performed, by the Manager of Quality Assurance and Risk Management, a minimum
of once per year, in all ICE operated residences. The audit enables ICE to have a concise delineation of the health and
safety factors and, allows for timely remediation of any identified deficiencies.
Random inspections are completed for all programs in which ICE provides support services. These inspections are carried out
monthly by a variety of ICE management staff, ICE Nursing Staff and, Health and Safety Committee members.
For more information on Quality Assurance and Risk Management please contact Muaz Hassan at 780-732-2341 or
Brent Busch at 780-453-9660. You can e-mail Muaz Hassan at mhassan@icenterprises.com and
Brent Busch at bbusch@icenterprises.com.
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